Definitions
For the purposes of this Shipping Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to SPARK FORGE SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to SPARK FORGE SDN. BHD.
- “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Shipping Coverage
We currently provide shipping services within Malaysia only.
We do not offer international shipping at this time.
Orders may only be placed for delivery to valid addresses within Malaysia. We reserve the right to cancel or reject Orders where the requested delivery address is outside our shipping coverage.
2. Shipping Fee
We currently offer free shipping for eligible Orders delivered within Malaysia.
No additional standard shipping fee will be charged at checkout for deliveries within our service area.
If any additional charges become applicable due to circumstances such as re-delivery caused by incorrect information provided by You, We will notify You where appropriate.
3. Order Processing
Orders are processed after payment has been successfully received and confirmed.
We aim to process Orders as soon as reasonably possible. Processing time may vary depending on Order volume, weekends, public holidays, stock availability, or other circumstances.
Once your Order has been processed and shipped, You may receive a shipping confirmation and tracking information where tracking is available.
4. Estimated Delivery Time
Our standard delivery timeframe is within 7 days from the date the Order is processed and dispatched.
Delivery times may vary depending on the delivery location, courier operations, public holidays, weather conditions, peak shopping periods, and other circumstances beyond Our reasonable control.
The 7-day delivery timeframe is an estimated timeframe and may be affected by circumstances outside the Company’s control.
5. No Overnight Delivery
We do not provide overnight or next-day delivery services.
All Orders are shipped using our available standard delivery service and are subject to the applicable delivery timeframe stated in this Shipping Policy.
Customers should not place an Order expecting overnight or next-day delivery.
6. Tracking Your Order
Where tracking is available, We may provide You with a tracking number or tracking information after your Order has been dispatched.
You may use the tracking information provided to monitor the status of your shipment through the relevant courier service.
Tracking information may take some time to become available or update after the parcel has been dispatched.
7. Delivery Address
You are responsible for providing a complete and accurate delivery address when placing an Order.
Please carefully check your:
- Full name;
- Delivery address;
- Contact number;
- Postal code; and
- Other required delivery information.
We are not responsible for delivery failures, delays, or additional costs caused by incorrect or incomplete information provided by You.
If a parcel needs to be re-delivered due to an incorrect address or other circumstances caused by You, additional arrangements or charges may apply where applicable.
8. Delayed, Lost or Damaged Shipments
If your Order has not been received within the expected delivery timeframe, please contact Us at spark_forge@outlook.com with your Order details.
We will, where reasonably possible, assist You in communicating with the relevant courier service and checking the delivery status.
Delivery may be affected by circumstances beyond Our reasonable control, including severe weather, natural disasters, public holidays, courier disruptions, operational issues, or other unforeseen events.
If a parcel is marked as delivered by the courier but You have not received it, You should contact Us as soon as possible so that We can assist with the matter.
9. International Shipping
We currently do not offer international shipping.
Orders cannot be shipped outside Malaysia. We reserve the right to cancel any Order placed with an international delivery address.
10. Delivery Issues and Customer Responsibility
You should check your parcel and Goods promptly after delivery.
If You receive the wrong item, a damaged item, or an item that appears defective, please contact Us within the timeframe stated in our Return, Refund and Exchange Policy.
Supporting photographs, videos, Order details, and other evidence may be required to assess the issue.
11. Governing Law
This Shipping Policy shall be governed by and interpreted in accordance with the laws of Malaysia.
Any disputes relating to this Shipping Policy or the delivery of Goods shall be subject to the courts of Malaysia, unless otherwise required by applicable law.
12. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy from time to time.
Any changes will be posted on this page with the updated Last Updated date.
You are encouraged to review this Shipping Policy before placing an Order.