Definitions
For the purposes of these Terms and Conditions:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to SPARK FORGE SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the SPARK FORGE SDN. BHD.
- “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Introduction
These Terms and Conditions govern your use of our website and services. By accessing our website, placing an Order, or purchasing Goods from Us, You agree to be bound by these Terms and Conditions.
If You do not agree with these Terms and Conditions, please do not use our Service.
2. Use of Our Service
You must be at least 18 years old, or use the Service with the consent and supervision of a parent or legal guardian where applicable.
You agree not to use our website for any unlawful, fraudulent, or unauthorized purpose.
We reserve the right to suspend or refuse service where We reasonably believe that these Terms and Conditions have been violated.
3. Goods, Prices and Availability
We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.
However, colours and product appearance may vary slightly due to screen settings, lighting, or manufacturing differences.
Prices and product availability may change without prior notice. We reserve the right to correct any errors in product information, pricing, or stock availability.
4. Orders and Payment
All Orders are subject to product availability and confirmation.
You are responsible for providing accurate billing, contact, and delivery information when placing an Order.
Payment must be completed using the payment methods made available through our Service.
If payment is unsuccessful, incomplete, or suspected to be fraudulent, We reserve the right to cancel or refuse the Order.
5. Shipping and Delivery
We aim to process and dispatch Orders within 1–3 business days, unless otherwise stated.
Estimated delivery times may vary depending on the delivery location, courier service, public holidays, weather, customs, and other circumstances beyond Our reasonable control.
We are not responsible for delivery delays caused by third-party courier services or unforeseen circumstances.
6. Returns, Exchanges and Refunds
Eligible Goods may be returned or exchanged within 7 days of delivery, provided that the Goods are unused, unworn where applicable, and in their original condition and packaging.
Customers are responsible for return shipping costs unless the Goods are defective, damaged, or incorrectly supplied.
All returns are subject to inspection and approval in accordance with Our Return Policy and applicable law.
Approved refunds will generally be issued through the original payment method.
7. Privacy
We may collect and use personal information necessary to process Orders, arrange delivery, provide customer support, and operate our Service.
Your personal information will be handled in accordance with our Privacy Policy and applicable laws.
8. Intellectual Property
All content available on the Service, including logos, images, text, graphics, product descriptions, and website materials, is owned by or licensed to SPARK FORGE SDN. BHD., unless otherwise stated.
You may not copy, reproduce, modify, distribute, or commercially use our content without our prior written permission.
9. Disclaimer and Limitation of Liability
We make reasonable efforts to keep our Service available and accurate, but we do not guarantee that the website will always be uninterrupted, error-free, or free from technical issues.
To the maximum extent permitted by law, We shall not be liable for indirect or consequential losses, including loss of profits, business opportunities, or data arising from the use of our Service.
Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded under applicable law.
10. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
Any disputes arising from or relating to these Terms and Conditions, the Service, or any Order shall be subject to the courts of Malaysia, unless otherwise required by applicable law.
11. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions from time to time.
Any changes will take effect once posted on the Service. Your continued use of the Service after such changes constitutes acceptance of the updated Terms and Conditions.