Definitions
For the purposes of this Privacy Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to SPARK FORGE SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to SPARK FORGE SDN. BHD.
- “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Introduction
We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how We collect, use, store, and protect your personal information when You access our website, place an Order, or use our Service.
By using our Service, You acknowledge and agree to the practices described in this Privacy Policy.
2. Information We Collect
When You use our Service or place an Order, We may collect the following information:
- Personal Information: Name, email address, phone number, billing address, and shipping address.
- Order Information: Goods purchased, Order history, transaction details, and related information.
- Payment Information: Payment details required to complete transactions. Payment information may be processed securely by third-party payment providers, and We do not store full payment card details unless otherwise stated.
- Technical Information: IP address, browser type, device information, operating system, and website activity.
- Cookie Information: Information collected through cookies and similar technologies.
3. How We Use Your Information
We may use your information to:
- Process and fulfil your Orders.
- Arrange shipping and delivery.
- Process payments and transactions.
- Respond to inquiries and provide customer support.
- Process returns, exchanges, and refunds.
- Improve our website, Goods, and customer experience.
- Monitor website performance and security.
- Prevent fraud, misuse, or unauthorized activity.
- Send promotional communications where You have opted in.
- Comply with applicable legal and regulatory requirements.
4. Data Protection and Security
We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Where applicable, our website uses SSL/TLS encryption and other security measures to help protect information transmitted through our Service.
However, no method of transmission or electronic storage is completely secure, and We cannot guarantee absolute security.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted third parties where reasonably necessary to operate our business and provide our Service, including:
- Payment Providers: To process payments and transactions.
- Shipping and Delivery Providers: To fulfil and deliver your Orders.
- Service Providers: To support website operations, hosting, analytics, customer service, or other business functions.
- Legal or Government Authorities: Where required by applicable law, legal process, or to prevent fraud or unlawful activity.
Third parties may process your information in accordance with their own privacy policies and applicable laws.
6. Cookies and Tracking Technologies
Our Service may use cookies and similar technologies to:
- Improve website functionality.
- Remember user preferences.
- Understand website traffic and usage.
- Improve user experience.
- Analyze website performance.
- Provide relevant content or marketing where applicable.
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.
7. Your Privacy Rights
Subject to applicable law, You may have the right to:
- Request access to personal information We hold about You.
- Request correction or updating of inaccurate information.
- Request deletion of your personal information where legally permitted.
- Withdraw consent for certain processing activities.
- Opt out of promotional or marketing communications at any time.
To exercise any applicable rights, You may contact Us using the contact information provided below.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing Orders, providing customer support, resolving disputes, preventing fraud, and complying with legal or regulatory obligations.
When personal information is no longer required, We may securely delete or anonymize it where appropriate.
9. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of Malaysia.
Any disputes relating to this Privacy Policy or the handling of personal information shall be subject to the courts of Malaysia, unless otherwise required by applicable law.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated Last Updated date.
You are encouraged to review this Privacy Policy periodically to stay informed about how We protect your information.