1. General Policy
All Goods sold through our Service are non-exchangeable and non-refundable, except in the circumstances stated below and subject to the requirements of this Policy.
A return, refund, or exchange may be considered if:
- The wrong item was sent by the Company.
- The item received does not match the specifications, description, features, or information advertised on our website.
- The item received is spoiled, damaged, or defective upon delivery.
- The delivery exceeds the delivery timeline stated in our Shipping Policy.
2. Required Evidence
For any return or refund request, You may be required to provide sufficient evidence for Us to assess the issue.
The following evidence is required:
- A clear and continuous unboxing video showing the unopened parcel, shipping label, packaging, and the item received.
- A clear video showing the first use of the item, where applicable.
- Relevant photographs, Order details, or other supporting documents requested by the Company.
The unboxing video should clearly show the condition of the parcel and its contents from the beginning of the unboxing process.
3. Return and Refund Request Period
All return, refund, and exchange requests must be submitted to spark_forge@outlook.com within 24 hours of receiving the item.
Please include your Order number, a description of the issue, and all required supporting evidence when submitting your request.
4. Late or Incomplete Requests
Any return, refund, or exchange request submitted after the 24-hour period will not be accepted.
Requests submitted without the required evidence stated in this Policy may also be rejected.
We reserve the right to review and verify all submitted evidence before approving any return, refund, or exchange.
5. Refund Processing
Where a refund is approved, the refund will generally be processed through the original payment method.
The actual time required for the refund to appear in the customer’s account may depend on the relevant payment provider or financial institution.